Which strategy should management use to address employee conflict among team members?

Empowering employees to resolve conflict is an effective strategy as it fosters a sense of ownership and accountability among team members. When employees are given the tools and autonomy to address their differences, they can communicate more openly and work collaboratively towards a resolution. This approach not only helps to build trust and improve interpersonal relationships but also enhances problem-solving skills and strengthens team cohesion over time.

Furthermore, empowering employees encourages them to develop conflict resolution skills that can be beneficial in future interactions, contributing to a more resilient and self-sufficient team environment. This strategy also minimizes dependency on management intervention for conflict resolution, allowing leaders to focus on strategic initiatives rather than dealing with interpersonal issues.

While other strategies like terminating employees, separating them, or administering progressive discipline might address conflicts, they do not promote a constructive resolution or the development of interpersonal skills among team members. Instead, such approaches can lead to a decrease in morale and productivity, and can create a toxic work environment, whereas empowering employees focuses on positive conflict resolution and team dynamics.