Which step should an organization take when conducting a workplace investigation after an employee files a complaint?

The best step for an organization to take when conducting a workplace investigation after an employee files a complaint is to conduct interviews. This is a crucial part of the investigation process as it allows the organization to gather firsthand accounts of the situation from those involved.

Conducting interviews facilitates an in-depth understanding of the complaint, as it provides an opportunity for the complainant to explain their perspective and for the accused party to respond. It helps clarify the facts surrounding the issue by allowing both parties, as well as any relevant witnesses, to share their experiences. This information is vital for making informed decisions regarding the complaint and determining appropriate actions moving forward.

By prioritizing interviews, the organization demonstrates its commitment to a thorough and fair investigation, ensuring all relevant information is considered before reaching conclusions. This practice also helps to uphold principles of due process and fairness, which are essential in any workplace investigation.