Which of the following metrics would help an organization evaluate its conflict resolution process?

The metric that best aids an organization in evaluating its conflict resolution process is the average close time for grievances. This metric provides insight into how efficiently and effectively the organization is addressing and resolving employee complaints or conflicts. A shorter average close time typically indicates that issues are being handled promptly, which can lead to improved employee satisfaction and morale. It reflects the organization's commitment to resolving conflicts and can help identify areas where the process may be improved.

Other metrics, while relevant to the overall functioning of the organization, do not directly pertain to the effectiveness of conflict resolution. For example, the average time employees work remotely does not provide insights into grievance handling, the number of promoted employees relates more to career progression than conflict management, and employee health insurance options do not address conflict resolution processes at all. Each of these metrics serves its own purpose but does not align with evaluating how well conflicts are managed within the workplace.