Which of the following is a measure of how efficiently grievances are handled?

In the context of measuring the efficiency of grievance handling, the focus is on the resource utilization associated with each grievance. The cost per grievance filed provides a clear indicator of the financial implications associated with managing grievances from start to finish. This metric allows organizations to benchmark and evaluate their grievance handling processes, revealing areas where costs may be too high or where efficiencies could be achieved.

When analyzing the cost per grievance, organizations can factor in various components, including administrative costs, personnel time, and any resources allocated to resolving the grievances. By keeping this cost in check, HR departments can determine how effectively they are managing each complaint in relation to the resources expended.

While average grievance response time, resolution method effectiveness, and employee satisfaction scores are all important metrics in the grievance handling process, they do not directly address the efficiency concerning costs involved. Time measures and effectiveness indicators focus more on the timeliness and methods of resolution, while satisfaction scores reflect employee sentiments rather than operational efficiency. Thus, the cost per grievance filed stands out as the most relevant measure of efficiency in grievance handling.