When should a manager intervene in an employee conflict?

A manager should intervene in an employee conflict primarily when it affects team productivity. This is crucial because unresolved conflicts can lead to a toxic work environment, decreased morale, and lower productivity levels among team members. When conflicts are left unchecked, they can disrupt collaboration, hinder communication, and lead to increased tension, ultimately impacting the team's overall performance and success.

Intervening at this stage allows the manager to facilitate open dialogue, provide support, and help the employees find a resolution before the situation deteriorates further. By addressing the issue early on, the manager can foster a more harmonious workplace, encourage cooperation, and maintain focus on the team's goals and objectives. Engaging with conflicts proactively, rather than waiting for escalation or employee requests for mediation, ensures that the team remains productive and engaged.