When collecting costs associated with conflicts for a scorecard, what metric is being created?

The metric being created when collecting costs associated with conflicts for a scorecard is focused on the specific salary cost of those employees who are involved in or impacted by conflict within the organization. This allows for a clearer understanding of how interpersonal or operational conflicts can financially affect the workforce. By isolating the salary costs of those directly reporting conflict, organizations can quantify the economic impact of conflict situations, which is essential for making informed decisions about conflict resolution strategies, resource allocation, and overall workforce management.

This approach helps in addressing areas that may require intervention, such as providing conflict resolution training or revising team structures. It specifically highlights the financial burden related to personnel costs stemming from conflict, which can be critical for justifying investments in resolving workplace issues.