What should managers provide to help employees resolve conflicts independently?

Providing conflict management training is essential for equipping employees with the skills and strategies necessary to resolve disputes independently. This type of training focuses on enhancing communication skills, teaching active listening, fostering empathy, and promoting problem-solving techniques. By developing these competencies, employees become more confident in handling conflicts when they arise, rather than relying on managers or other external resources.

Additionally, conflict management training encourages a proactive approach to conflict resolution, which contributes to a healthier work environment, reduces escalation of disputes, and fosters a culture of collaboration and understanding among team members.

While the other options have their merits, they do not empower employees in the same way. For instance, detailed instructions might guide employees on specific processes but won't equip them with the necessary interpersonal skills to navigate conflicts. Access to mediation services can be helpful but typically involves outside intervention, which may not always be available immediately when a conflict arises. Similarly, while company resources for grievances are important for formal conflict resolution mechanisms, they do not encourage employees to develop their conflict resolution skills. Thus, the emphasis on conflict management training stands out as the most effective approach to fostering independence in conflict resolution among employees.