What represents the measure of efficiency in the conflict resolution process?

In the context of measuring efficiency in the conflict resolution process, the correct choice is the measure of cost per grievance filed. This metric captures the financial impact associated with resolving conflicts within an organization. A lower cost per grievance indicates that the organization is managing disputes efficiently, effectively allocating resources, and reducing the financial burden associated with conflict resolution.

This measure is particularly important for organizations aiming to streamline their processes, as it allows for a quantitative analysis of costs relative to the number of grievances. Organizations can use this data to identify trends, allocate necessary resources, and eventually enhance overall conflict management strategies.

The focus on cost rather than quantitative metrics like the number of grievances or the average time taken to resolve them underscores a more comprehensive understanding of efficiency. It ties financial implications directly to performance, providing a clearer picture of both the effectiveness and cost-effectiveness of the conflict resolution methods being employed.