What metric should Wanda include on her Grievance Scorecard to ensure all grievances are closed in two weeks or less?

Including the number of days to resolve grievances on the Grievance Scorecard is essential for tracking performance against the specific goal of closing all grievances in two weeks or less. This metric provides a clear indicator of how efficiently grievances are being addressed and resolved.

By focusing on the number of days taken to resolve each grievance, Wanda can directly measure compliance with the two-week timeframe. If this metric shows that grievances are consistently closing within the desired time period, it indicates effective grievance management processes. Additionally, if the metric reveals that certain grievances exceed the two-week resolution timeline, it prompts further analysis to identify any bottlenecks or inefficiencies in the process.

The other options, while potentially useful in a broader context, do not directly address the specific goal of resolving grievances within the set timeframe. Average close time may provide insight into general trends but does not specify adherence to the two-week goal. Cost per grievance filed focuses more on the financial aspect rather than timeliness. Division of grievances could offer a categorization of issues but does not measure how quickly they are resolved. Thus, the number of days to resolve grievances is the most pertinent metric for ensuring compliance with the two-week closure goal.