What is one of the key metrics used for conflict resolution reporting?

The number of grievances filed on time serves as a key metric for conflict resolution reporting because it provides insight into how effectively an organization is handling workplace disputes and employee concerns. Timely filing of grievances indicates that employees feel empowered to voice their issues and that there is a systematic process in place for addressing conflicts. This metric can highlight areas where the organization may need to improve its conflict resolution strategies or where there may be a high incidence of issues that require attention.

Furthermore, monitoring this metric can help in identifying trends or patterns in conflicts that may indicate deeper organizational problems. By tracking the timely resolution of grievances, HR professionals can evaluate the effectiveness of their conflict resolution policies and make necessary adjustments to enhance workplace harmony and employee morale.

While the other options—employee satisfaction ratings, training hours completed, and employee turnover rate—are important HR metrics, they do not directly measure the effectiveness or efficiency of conflict resolution processes in the same way that the timely filing of grievances does.