What is a common metric used to assess the effectiveness of a response to employee grievances?

The average close time is a valuable metric for assessing the effectiveness of responses to employee grievances because it measures how quickly issues are resolved within the organization. A shorter average close time indicates that grievances are being addressed and resolved efficiently, which can contribute to employee satisfaction and trust in the management process. When employees see that their complaints are handled swiftly, it not only helps in resolving individual issues but also fosters a culture of responsiveness and support within the organization. Monitoring this metric allows HR and management to identify potential areas for improvement in their grievance procedures, ultimately leading to a healthier workplace environment.

In contrast, while the other options provide insights into various aspects of employee management and satisfaction, they do not directly reflect the efficiency and effectiveness of the grievance resolution process as clearly as average close time does.