Cozi Security Company is aiming to handle unexpected growth while avoiding surplus staff. Which strategy is likely best?

Opting to use contract or temporary workers is the most effective strategy for Cozi Security Company to manage unexpected growth while minimizing the risk of having surplus staff. This approach allows the company to quickly scale its workforce in response to fluctuations in demand without committing to long-term employment contracts.

Contract and temporary workers offer flexibility and can be hired as needed during peak periods, which is particularly useful for handling sudden increases in workload or project-specific requirements. Additionally, this strategy enables the company to assess the need for permanent staff based on actual performance and demand trends, thereby avoiding the financial burden associated with hiring full-time employees who may not be needed in the long run.

In contrast, immediately hiring permanent staff can lead to overstaffing if growth does not continue as expected, and reducing service hours for customers can negatively impact service quality and customer satisfaction. Pausing recruitment efforts altogether would prevent the company from capitalizing on growth opportunities, possibly leading to missed business prospects. Selecting contract or temporary workers strikes a balance between responsiveness and financial prudence in workforce planning.